Your Safety & Comfort

Communication with Medical Staff
& Identification of Surgery Site

For your safety, our staff will ask you to confirm your name, birth date and procedure, including the specific side of the body you are to be operated on. This will occur with each staff member that you encounter and is part of our patient identification process. This process is also in compliance with The Joint Commission’s National Patient Safety Goals.

Your surgeon and anesthesiologist will meet with you prior to surgery to review any questions that you may have. In addition, your surgeon will mark the surgical site. If a parent, legal guardian or family member is present, they may confirm that the correct body part is being marked.

After your procedure, our staff will speak to you regarding steps you can take to help prevent post-surgical infections. We will also provide you with a brochure that you can take home in case you have any questions after you have been discharged.

Patient Satisfaction

You may receive a mobile message asking you to rate your overall experience at EOSC after your procedure. If you opted not to participate in our mobile messaging service, you will receive a paper Patient Satisfaction Survey to complete or you may complete a survey on the One Medical Passport website. We strongly encourage you to complete our survey as your comments and suggestions are what assist us in creating a healthy, positive experience for all of our patients and their families.

To complete our survey online, please select the link below and have your surgery date available:

Contact Info for Patient Concerns

Our goal is to provide an experience that not only meets, but exceeds our patients’ expectations. If at anytime you have a concern regarding your safety or any aspect of your care, or you feel your expectations are not being met, please ask to speak to our Executive Director or Director of Clinical Services. You may also contact our Executive Director via email at [email protected] or at the address listed on this site.

If you feel that your safety issue has not been addressed to your satisfaction, you have the right to contact the following regulatory agencies:

The Joint Commission
File a Complaint

Office of the Medicare Beneficiary Ombudsman
File a Complaint

Illinois Department of Public Health
File a Complaint